Privacy Policy

Privacy Policy

Version Date: 10/11/2024

South Coast Community Physiotherapy

South Coast Community Physiotherapy is committed to protecting and preserving your privacy when visiting our website or communicating with us electronically. This privacy policy outlines how we process any personal data that we collect from you or that you provide to us through our website. We confirm that we comply fully with applicable UK Data Protection legislation and regulations to ensure your information remains secure.

Please read this policy carefully to understand how we handle personal data. By visiting our website, you are accepting the practices described in this policy.

Types of information we may collect from you
Information You Supply to Us
You may provide us with information by filling out forms on our website, such as when you submit a contact or enquiry form. This information may include your name, address, email address, and phone number.
Information Our Website Automatically Collects

Each time you visit our website, we may automatically collect information about your visit, including:

  • Technical data, such as an anonymised version of your IP address, browser type and version, operating system, and platform.
  • Information about your visit, including pages visited, time spent on each page, how you accessed the site, page response times, and any errors encountered.
Cookies

Our website uses cookies to distinguish you from other users. This helps us improve your browsing experience and refine our site’s functionality. For more details on cookies and how we use them, please refer to our Cookie Policy.

How we may use the information we collect

We use the information we collect in the following ways:

  • To provide requested information or services: This includes responding to enquiries and communicating with you about our physiotherapy services.
  • To improve our website: We use data on site usage and functionality to enhance user experience.
  • For security and troubleshooting: We collect data for security purposes and to ensure our website operates effectively.

The information we collect is aggregated and anonymised, and we use Google Analytics to track this data. You can find out more about how Google uses this data at Google Analytics Privacy Policy.

Disclosure of your information

Any information you provide will either be emailed directly to us or stored securely on our server. We use a trusted third-party hosting provider Godaddy to manage this website.

We do not rent, sell, or share your personal information with other individuals or non-affiliated companies.

We take reasonable measures to ensure your personal data is not disclosed to regional or national institutions unless required by law.

Security of Your Information

We take the security of your data seriously. While we use various procedures and security features to prevent unauthorised access, please be aware that the transmission of information via the internet cannot be entirely secure. We cannot guarantee the security of your data during transmission; however, once received, we follow strict protocols to protect it.

Third-Party Links

Our website may contain links to third-party websites. Please note that these sites have their own privacy policies, and we do not accept responsibility for their content. We encourage you to review their privacy policies before submitting any personal information.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Your Rights – Access to Your Personal Data

You have the right to request access to the personal data we hold about you and to verify that it is being processed lawfully. Any Subject Access Request can be made in writing via admin@southcoastcommunityphysiotherapy.co.uk. We will respond within the statutory time frames and may request additional information to confirm your identity and locate the data.

If you believe your data has been misused, you also have the right to file a complaint with the Information Commissioner’s Office (ICO).

Changes to Our Privacy Policy
Any changes to this privacy policy will be posted on this page and, where appropriate, notified to you via email. We encourage you to review this policy periodically for any updates.
Contact

Questions, comments, or requests regarding this privacy policy are welcome and should be submitted via email to admin@southcoastcommunityphysiotherapy.co.uk or through our contact form on the website.